Privacy Policy

Who we are

Duke Exteriors provides exterior property care services including driveway cleaning, patio cleaning and garden clearance in Bognor Regis and surrounding areas of West Sussex.

For the purposes of UK data protection law, Duke Exteriors is the data controller for personal information collected through this website and through direct enquiries made to us.

Information we may collect

We may collect personal information when you contact Duke Exteriors, complete a form on our website, request a quotation or communicate with us by telephone, email or another agreed method.

This information may include:

• Your name
• Telephone number
• Email address
• Postcode or property location
• Details of the service required
• Messages submitted to us
• Photographs you choose to provide
• Website usage and device information

We only ask for information that is reasonably necessary to respond to your enquiry, provide a quotation, carry out our services or operate our website.

Contact forms & quotation requests

When you submit a contact form or quotation request through the Duke Exteriors website, we use the information you provide to understand what work you require and to respond to your enquiry.

Information submitted through our forms may be used to:

• Respond to your enquiry
• Understand the work required
• Prepare or discuss a quotation
• Arrange a visit or service
• Communicate about the work
• Maintain appropriate business records

If you upload photographs, these may be used to help us understand the size, condition or nature of the work before preparing a quotation or arranging a visit.

Please avoid uploading photographs containing unnecessary personal information or identifiable information about other people.

Our lawful basis for processing enquiry information will generally be our legitimate interests in responding to prospective customers and operating our business. Where your enquiry is made with a view to entering into a contract, processing may also be necessary to take steps at your request before entering into that contract.

Google Analytics

Duke Exteriors uses Google Analytics to help us understand how visitors use our website and how the website can be improved.

Google Analytics may collect information such as:

• Pages visited
• Time spent on the website
• How visitors reached the website
• Browser and device information
• General geographic information
• Website interactions

This information helps us understand which pages are useful, how visitors navigate the website and where improvements may be required.

Google Analytics uses cookies and similar technologies. Where consent is required, analytics cookies should only be activated after you have provided consent through our cookie consent system.

Information processed through Google Analytics may be handled by Google and its service providers outside the United Kingdom. Where international transfers take place, appropriate safeguards are used in accordance with applicable data protection requirements.

Cookies

Cookies are small files that can be stored on your device when you visit a website.

The Duke Exteriors website may use the following types of cookies:

Necessary cookies may be used where required for the website to function correctly.

Analytics cookies are optional and, where required by law, are only used after consent has been provided.

You can change or withdraw your cookie preferences using the cookie settings available on the website.

How we use your information

Duke Exteriors may use personal information where reasonably necessary to operate the business and provide our services.

• Answer enquiries
• Provide quotations
• Arrange appointments or work
• Communicate about requested services
• Provide customer support
• Maintain business records
• Improve our website and services
• Understand website usage
• Prevent spam or misuse
• Meet legal or accounting obligations

Duke Exteriors does not sell your personal information.

Who we may share information with

We only share personal information where there is a legitimate reason to do so.

This may include trusted providers that help us operate the website or business, such as:

• Website hosting providers
• Email providers
• Website form providers
• Security and spam-prevention services
• Google Analytics
• Professional advisers where necessary

We may also disclose information where required by law or where reasonably necessary to establish, exercise or defend legal claims.

How long we keep information

Personal information is retained only for as long as reasonably necessary for the purpose for which it was collected.

General enquiries that do not result in work being carried out will normally only be kept for as long as needed to deal with the enquiry and any reasonable follow-up.

Where you become a customer, certain records may need to be retained for longer for accounting, tax, contractual or legal purposes.

Photographs provided for quotation purposes will not be retained longer than reasonably necessary unless they form part of a record relating to work subsequently carried out.

Google Analytics information is retained according to the retention settings configured within our Analytics account.

Keeping your information secure

Duke Exteriors takes reasonable technical and organisational measures to protect personal information from unauthorised access, misuse, loss, alteration or disclosure.

However, no website, email system or internet-based service can be guaranteed to be completely secure.

Your data protection rights

Depending on the circumstances, UK data protection law may give you rights in relation to the personal information Duke Exteriors holds about you.

• Request access to your information
• Ask us to correct inaccurate information
• Ask us to delete information
• Request restriction of processing
• Object to certain processing
• Request transfer of certain information
• Withdraw consent where applicable

Not every right applies in every circumstance.

We may need to confirm your identity before responding to a data protection request.

Complaints

If you have concerns about how Duke Exteriors handles your personal information, please contact us first so that we have an opportunity to investigate and address the issue.

You also have the right to complain to the Information Commissioner's Office, the independent UK regulator responsible for data protection.

Third-party websites

The Duke Exteriors website may contain links to websites operated by other organisations.

Duke Exteriors is not responsible for the privacy practices, security or content of third-party websites. You should review the privacy information provided by any external website you visit.

Changes to this privacy policy

Duke Exteriors may update this privacy policy from time to time to reflect changes to our website, services, technology or legal obligations.

The latest version will be published on this page and the date at the top of the policy will be updated where appropriate.